No device found in Arduino IDE

I have one of the first 100 units from the kickstarter campaign and cannot connect to it. It shows up as a /dev/ttyACM0 and I can select this port in the Arduino IDE but compiling an uploading the blink example results in following message:

Sketch uses 11340 bytes (2%) of program storage space. Maximum is 524288 bytes.
No device found on ttyACM0
An error occurred while uploading the sketch

The output from dmesg when connecting the macchina is:

[ 1034.672578] usb 1-1: USB disconnect, device number 7
[ 1037.276947] usb 1-1: new high-speed USB device number 8 using ehci-pci
[ 1037.415675] usb 1-1: New USB device found, idVendor=03eb, idProduct=6124
[ 1037.415680] usb 1-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1037.418286] cdc_acm 1-1:1.0: ttyACM0: USB ACM device

and under Get Board Info following info is listed:

BN: Unknown board
VID: 03EB
PID: 6124
SN: Upload any sketch to obtain it

I did try the “erase and reset” procedure pressing the erase button and then the reset button but this gives the same results.

Any ideas how to get this resolved and get the board programmed?

Hey @vanbergeijk, I am thinking the best thing to do here is just get you a new M2 instead of troubleshooting one of the beta units. Send me a PM with your address please.

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Hello Josh, thank you, I sent a PM to you, did you receive that? I also just got a note that the superB starts to ship so I’m anxious to get the M2 itself operational. Thanks, Jacob.

Hey Jacob, I believe that shipment went out, I’ll check and send you a PM with tracking. Thanks again.